22nd May 2026
PENANG, 22 May 2026 – Koperasi Khazanah Suria KL Berhad (KKSB) successfully conducted its New Agent Training Programme at its Penang Office on 22 May 2026, welcoming a new group of agents as they began their journey with the cooperative. The programme was designed to equip participants with the knowledge, skills, and professional values required to provide quality service to members and clients.
The training introduced participants to KKSB's corporate culture, products and services, regulatory compliance, ethical business practices, and customer engagement standards. Through interactive presentations, discussions, and practical learning sessions, the new agents gained a comprehensive understanding of their roles and responsibilities while building a strong foundation for their careers.
In addition to technical knowledge, the programme also encouraged collaboration and networking among participants, allowing them to exchange ideas and learn from KKSB's experienced management team and trainers.
A KKSB representative highlighted that investing in the development of new agents is essential to ensuring consistent service quality and long-term organisational growth.
"A strong foundation begins with quality training. By equipping our new agents with the right knowledge, skills, and values from the start, we are preparing them to serve our members professionally while upholding KKSB's commitment to integrity, trust, and excellence."
The New Agent Training Programme demonstrates KKSB's commitment to nurturing competent and professional agents who are well-prepared to meet the evolving needs of customers and contribute to the cooperative's continued success. Similar training initiatives will continue to be organised as part of KKSB's ongoing effort to strengthen its agency force nationwide.